Milan, July 15, 2025 – In an increasingly complex cybersecurity landscape, HWG Sababa, a leading Italian cybersecurity company, has integrated Torq Hyperautomation™ technology into its Managed Security Operations Center (SOC). The goal: significantly increase customer ROI and deliver a more scalable and efficient service.

Through this strategic partnership, HWG Sababa has automated time-intensive analyst tasks – such as alert management and manual operations – doubling the productivity of the SOC team. The result is a substantial reduction in operational load for both the company and its clients, along with an overall improvement in incident response speed and quality.

With an active presence in over 20 countries, HWG Sababa faced a strategic crossroads: on one hand, managing a growing demand for custom-built automation; on the other, ensuring full interoperability with a wide ecosystem of technologies already used by clients. In this context, Torq’s intuitive integrations proved decisive, enabling quick connections with no need for custom coding.

“Torq turned out to be the ideal solution to enhance the value of our Managed SOC,” said Marco Fattorelli, Head of Innovation at HWG Sababa. “Its seamless integrations, coupled with the ability to accelerate automations and response times, allow us to stay ahead of the curve, offering a tangible competitive advantage.”

A key factor in the decision to adopt Torq was the absence of technology lock-ins – crucial to preserving the freedom to evolve and update security stacks based on specific client needs. Moreover, Torq extended response capabilities to the client side, automating containment and remediation actions that previously required manual and less scalable intervention.

“We wanted to automate as much as possible to save time, work faster, solve problems more effectively, and ultimately provide a better service to our clients” said Gianmaria Castagna, Supervisor of Automation at HWG Sababa.

The impact of this transformation is clear: even saving just 5, 10, or 15 minutes per automated task adds up to hours gained every day. Thanks to 24/7 automation, the SOC can now manage critical operations during the night, on weekends, or on holidays – a fundamental advantage for organizations without continuous security coverage.

“Torq is extremely pleased to see the dramatic, positive impact Torq Hyperautomation is having across HWG Sababa’s SecOps ecosystem,” said Usman Gulfaraz, Vice President of EMEA Sales, Torq. “Torq Hyperautomation is delivering precision auto-remediation to HWG Sababa. By auto-assessing HWG Sababa’s security environment and threat conditions, and auto-calibrating critical response vectors, Torq is mitigating threats faster and more accurately than ever before for this prestigious organization.”

Key Results from the Integration of Torq Hyperautomation:

• Over 55% of monthly SOC alerts are now fully automated, from ingestion to response
• 95% reduction in MTTI/MTTR for medium- and low-priority incidents; 85% reduction for high-priority ones
• SOC productivity doubled
• Improved work quality and analyst engagement, thanks to the reduction in repetitive tasks
• Extended containment and remediation capabilities to clients without 24/7 coverage

With the adoption of Torq Hyperautomation, HWG Sababa reaffirms its innovation-driven mission and strengthens its position at the forefront of global-scale cybersecurity operations. Read the case study.