HWG Sababa Hyperautomates Their Managed SOC to Fuel Customer ROI

Case study

The rapid growth of a SOC-as-a-service brings increasingly complex challenges: a rising volume of alerts, shorter response time expectations, and clients demanding faster integrations and advanced services.

To overcome these obstacles, HWG Sababa adopted Torq Hyperautomation, radically transforming its SOC operations into a more efficient, resilient, and customer-centric model.

Key Achievements with Torq Hyperautomation

  • 95% reduction in detection and response times (MTTI and MTTR) for medium and low-priority cases, and 85% faster responses for high-priority incidents.

  • Over 55% of monthly alerts automated – from recognition to full response.

  • Rebuilt years’ worth of SOC automations in just a few weeks, with vendor-agnostic integrations that simplify the adoption of new technologies.

  • Freed SOC analysts from repetitive tasks, enabling them to focus on strategic investigations and high-value actions.

The outcome is a next-generation HyperSOC: faster, more resilient, and highly motivated, delivering continuous support and automated remediation actions 24/7. With Torq, HWG Sababa integrated hyperautomation into its strategic roadmap, turning every new technology and process into an opportunity for greater efficiency.

torq hyperautomation

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